Return & Refund Policy | 退货退款政策

1. Return Window | 退货期限

• You may request a return within 30 calendar daysfrom the confirmed date of delivery.您可以在确认交付之日起 30 个日历日内申请退货。
• Requests made after 30 days will not be accepted, except in cases of confirmed manufacturing defects.30 天后提出的申请将不予受理，但已确认存在制造缺陷的情况除外。

2. Eligibility for Returns | 退货资格

To qualify for a return, the item must meet all of the following conditions:符合退货条件的商品必须满足以下所有要求：

• The item is unworn, unused, and in the exact condition in which it was received商品未佩戴、未使用，且保持收到时的原始状态
• The item is returned in its original packaging, including all boxes, pouches, and protective materials商品需随原始包装一并退回，包括所有盒子、布袋和保护材料
• All original certificates of authenticity and documentation are included包含所有原始的正品证书和文件
• The item has not been resized, engraved, altered, or modified in any way商品未经过改尺寸、刻字、改动或任何形式的修改
• You have obtained a Return Authorization Number (RAN) from our customer service team您已从我们的客服团队获得退货授权号（RAN）

3. Items Not Eligible for Return | 不适用退货的商品

The following items are strictly non-returnable and non-refundable:以下商品严格不可退货和退款：

• Custom-made or personalized items (including engraved pieces)定制或个性化商品（包括刻字产品）
• Earrings (for hygiene reasons)耳环（出于卫生原因）
• Items purchased during final sale or clearance events最终销售或清仓活动期间购买的商品
• Any item that shows signs of wear, damage, or misuse任何显示出佩戴、损坏或滥用痕迹的商品

4. Return Process | 退货流程

1. Contact our customer service at returns@lizhengxin.com with your order number and reason for return.发送邮件至 returns@lizhengxin.com 联系我们的客服，提供您的订单号和退货原因。
2. Our team will review your request and issue a Return Authorization Number (RAN) within 2 business days.我们的团队将审核您的申请，并在 2 个工作日内发出退货授权号（RAN）。
3. Carefully package the item with all original packaging and documentation.小心包装商品，确保包含所有原始包装和文件。
4. Write the RAN clearly on the outside of the package.在包裹外部清晰写上退货授权号（RAN）。
5. Ship the item to the address provided by our team.将商品寄送至我们团队提供的地址。

5. Shipping Costs | 运费

• Customer’s responsibility: Return shipping costs for standard returns (change of mind, wrong size, etc.).客户承担：标准退货（如改变主意、尺码错误等）的退货运费。
• Our responsibility: Return shipping costs for items that are defective, damaged, or incorrectly shipped.我们承担：因商品缺陷、损坏或发货错误产生的退货运费。

6. Refund Processing | 退款处理

• Once we receive and inspect the returned item, we will process your refund within 5-7 business days.我们收到并检查退回的商品后，将在 5-7 个工作日内处理您的退款。
• Refunds will be issued to the original payment method used for the purchase.退款将退回至您购买时使用的原支付方式。
• Please allow up to 10 business days for the refund to appear in your account, depending on your payment provider.根据您的支付服务商不同，退款可能需要最多 10 个工作日才能到账。
• Original shipping costs are non-refundable unless the return is due to our error.除非退货是由于我们的错误造成，否则原始运费不予退还。

7. Exchanges | 换货

• We offer exchanges for items of equal or lesser value.我们提供同等价值或更低价值商品的换货服务。
• Exchanges are subject to the same eligibility conditions as returns.换货需遵守与退货相同的资格条件。
• If you wish to exchange for an item of higher value, you will need to pay the difference.如果您希望更换为更高价值的商品，您需要支付差价。

8. Defective Items | 缺陷商品

• If you receive a defective item, please contact us within 7 days of delivery with photos of the defect.如果您收到有缺陷的商品，请在交付后 7 天内联系我们并提供缺陷照片。
• We will provide a prepaid shipping label for the return of defective items.我们将为缺陷商品的退货提供预付运费标签。
• You may choose to receive a full refund, exchange for the same item, or store credit.您可以选择全额退款、更换同款商品或获得店铺积分。

9. Contact Information | 联系方式

For any questions regarding returns or refunds, please contact us at:如有任何关于退货或退款的问题，请通过以下方式联系我们：

• Email: leslie20010101@gmail.com
• Subject Line: Return Request – Order #[Your Order Number]邮件主题：退货申请 – 订单号 #[您的订单号]